Privacy Policy

Last Updated: March 4, 2026

Introduction

Troy the Lawn Ranger ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

Information You Provide Directly

When you submit an enquiry form, contact us via email, phone, or other communication channels, we collect:

• Name and contact information (email, phone number)
• Postal address and postcode
• Description of work needed
• Preferences for site visits and project timeline
• Photos or images related to your enquiry
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website URLs
• Geographical location (approximate)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your enquiries, provide quotes, and deliver our services
• Communication: To contact you about your enquiry, service updates, and important notices
• Marketing: To send promotional materials, newsletters, and targeted advertisements (with your consent)
• Analytics: To understand user behavior and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights
• Targeted Advertising: To deliver personalized ads based on your interests

3. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use cookies to enhance your experience, analyze site traffic, and enable personalized content.

Types of Cookies We Use

Managing Cookie Preferences

You can control your cookie preferences through our Cookie Consent Banner, which appears when you first visit our site. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize which types of cookies to allow
• Change your preferences at any time

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our website or conducting business (e.g., email providers, analytics services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• With Your Consent: With any third party when you specifically authorize us to do so

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Password protection and access controls
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Enquiry Data: Retained for up to 2 years for service delivery and follow-up purposes
• Analytics Data: Retained for up to 26 months
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Cookies: Retained according to their specific expiration dates

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correct: Request correction of inaccurate or incomplete information
• Right to Delete: Request deletion of your personal data (subject to legal obligations)
• Right to Opt-Out: Opt out of marketing communications and targeted advertising
• Right to Data Portability: Request your data in a portable format
• Right to Withdraw Consent: Withdraw consent for specific processing activities

To exercise any of these rights, please contact us using the information provided in the Contact section below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulations, or other factors. We will notify you of material changes by updating the "Last Updated" date above and, if required, by obtaining your consent.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

11. Email Marketing and Newsletter Communications

Newsletter Signup

We offer an optional newsletter subscription that allows you to receive updates, tips, and promotional offers about our tree surgery and landscape gardening services.

How We Collect Your Consent

We only add your email address to our newsletter mailing list when you:

• Explicitly opt-in by checking the "I would like to receive communications" checkbox on our newsletter signup form
• Actively complete and submit the form with your consent

We NEVER use auto-opt-in or pre-selected checkboxes. Your explicit, affirmative consent is required before we add you to our mailing list.

What We Send

Our newsletter may include:

• Updates on our services and expertise
• Tree care tips and gardening advice
• Seasonal promotions and special offers
• Company news and project updates
• Emergency service announcements

Frequency and Unsubscribe

We send newsletters periodically (typically 2-4 times per month). You can unsubscribe from our mailing list at any time by:

• Clicking the "Unsubscribe" link in any email newsletter we send you
• Contacting us directly via email at troythelawnranger@gmail.com
• Sending a message via WhatsApp at +44 7366 383500

We will honor all unsubscribe requests within 10 business days and will not send further communications once you've opted out.

Data Protection

Your email address and personal information collected through our newsletter signup is protected with the same security measures described in Section 5 (Data Security). We will not share your email address with third parties without your explicit consent, except where required by law.

12. GDPR and Legal Compliance

For users in the European Union and those whose data is subject to GDPR and CAN-SPAM Act:

• Email Marketing Compliance: We comply with GDPR (Europe) and CAN-SPAM Act (Canada/US) for all email communications. We only send newsletters to those who have explicitly opted in and can withdraw consent at any time.
• Consent-Based Processing: We process your data based on your explicit consent and our legitimate business interests
• Data Protection Rights: You have the right to lodge a complaint with your local data protection authority
• Privacy by Design: We implement data protection by design and default
• Documentation: We maintain detailed records of data processing activities and consent